FAQ
PRODUCTS
Where can I learn more information about a product?
You can learn all about each product / ritual on the individual product pages. You can learn all about each product / ritual on the individual product pages. Feel free to reach out to us at hello@esasnyc.com if you have any questions!
What skin types are ESAS products suitable for?
Our products are suitable for all skin types and have been tested to be non-irritating. Please visit the product page for more information!
When will my product expire?
It’s recommended to use our products within six months of opening for best quality! If unopened - they can be used up to two years after purchase.
Are you cruelty free?
We are committed to providing you cruelty-free, sustainable and vegetarian products. We hold the same expectations with our vendors and suppliers to ensure they do the same too. We love our animals and know you do too!
SHIPPING
When can I expect to receive my ESAS package?
Order processing will be done within 1-2 business days (and orders placed after 1pm EST are processed the next business day) and we will send you tracking information from our carrier. Standard shipping will be 3-7 business days and rush shipping will be in 1-2 business days.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email hello@esasnyc.com.
How can I track my order?
Order processing will be done between 1-2 business days (and orders placed after 1pm EST are processed the next business day) and we will send you tracking information from our carrier!
I’m having problems tracking my order.
Happy to help you with that - please reach out to us at hello@esasnyc.com with your order number.
What happens if my order comes damaged?
Sorry about that! Please reach out to us at hello@esasnyc.com with your order number.
RETURNS
What’s your return policy?
We offer returns on all orders above $50 within 15 days of delivery. Please reach out to hello@esasnyc.com with your order number and the products you'd like to return, and we'll send you the return slip.
All returns must be processed within 15 days of receiving the order. You will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.
Can I exchange my item for something else?
Unfortunately, we do not offer exchanges on any items.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
MSDS
Where can I find the Kolonya MSDS?
Please see here.
Get in touch
Have questions about your order, or a general enquiry?