FAQ
PRODUCTS
Where can I learn more information about a product?
You can learn all about each product / ritual on the individual product pages. You can learn all about each product / ritual on the individual product pages. Feel free to reach out to us at hello@esasnyc.com if you have any questions!
What skin types are ESAS products suitable for?
Our products are suitable for all skin types and have been tested to be non-irritating. Please visit the product page for more information!
When will my product expire?
Our fragrances are made with real botanicals, resins, extracts, and natural aroma molecules. Much like a fine wine, they continue to evolve over time rather than simply “expire.”
Because we don’t use heavy synthetic stabilizers commonly found in conventional perfumes, you may notice subtle changes in the scent profile or color as the fragrance naturally macerates and matures. This is completely normal and part of the beauty of working with real ingredients.
When stored properly, away from direct sunlight, heat, and humidity, your fragrance can remain beautiful for many years. Over time, some scents may become deeper, smoother, richer, or more rounded
Are you cruelty free?
Yes, 100% we are Leaping Bunny Certified. We are committed to providing you cruelty-free, sustainable and vegetarian products. We hold the same expectations with our vendors and suppliers to ensure they do the same too. We love our animals and know you do too!
How do I redeem my Discovery Kit Gift Card?
To redeem your Discovery Kit Gift Card, simply enter the gift card code you received via SMS and/or email at checkout when purchasing your Discovery Kit. Once redeemed, the value of the kit can typically be applied toward your next purchase of $150 or more.
SHIPPING
When can I expect to receive my ESAS package?
Order processing will be done within 1-2 business days (and orders placed after 1pm EST are processed the next business day) and we will send you tracking information from our carrier. Standard shipping will be 3-7 business days and rush shipping will be in 1-2 business days.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email hello@esasnyc.com.
How can I track my order?
Order processing will be done between 1-2 business days (and orders placed after 1pm EST are processed the next business day) and we will send you tracking information from our carrier!
I’m having problems tracking my order.
Happy to help you with that - please reach out to us at hello@esasnyc.com with your order number.
What happens if my order comes damaged?
Sorry about that! Please reach out to us at hello@esasnyc.com with your order number.
RETURNS
What’s your return policy?
We want you to love your scent - truly.
Returns
Because our products are made with fresh, natural ingredients and small-batch care, we are unable to accept returns on used or opened products for hygiene and safety reasons.
However, if you're not in love with your fragrance, we're here to help.
Exchanges
We offer one free exchange on your first fragrance purchase. If it’s not the right scent for you, we’ll help you find one that is.
Must be within 14 days of delivery
Product must be gently used (less than 25% of bottle used)
Limited to one exchange per customer
Discovery Kits and sample sets are final sale
To initiate an exchange, email us at hello@esasnyc.com with your order number and the scent you'd like to try next.
🧴 For Discovery Kits
Our Discovery Kits are designed to help you try before you commit.
🛡️ Damaged or Incorrect Items
If your item arrived damaged or you received the wrong product, contact us within 7 days and we’ll make it right.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
MSDS
Where can I find the Kolonya MSDS?
Please see here.
Get in touch
Have questions about your order, or a general enquiry?